Knowledge Base
Reference articles, SOPs, and protocols. Different from skills: the KB is human-readable; skills are AI-consumed.
Referring physician communication standards
Tone: collegial, brief, no marketing. Post-op letter within 48h. 30-day outcome calls voiced by Ohtari.
Karen Mitchell
47 reads
1 month ago
AI disclosure script (patient calls)
Required opening for any Ohtari voice call. Patient must hear AI disclosure within 5 seconds.
Lisa Chen
89 reads
2 months ago
Scheduling conflict resolution playbook
Conflict types and resolution priority: surgeon block > patient preference > facility availability.
Maria Torres
62 reads
1 week ago
New patient intake checklist
Insurance card, demographics, history, HIPAA consent, financial responsibility, pharmacy preference.
Maria Torres
78 reads
2 weeks ago
Referrer cadence baseline & anomaly thresholds
Baseline = 12-month rolling average. Threshold for outreach: 30% drop over 90-day window.
Karen Mitchell
34 reads
3 weeks ago