Teams ·Front Office· Campaigns
FO
Campaigns
Outbound communication campaigns: voice calls, faxes, emails. Each one is a recurring scheduled run.
5 total
4 active
1 scheduled
Post-op letters — referring PCPs
All referring PCPs after surgery
active
Audience
247
Reach
99%
Response
18%
eFax
Started Jan 1, 2026
30-day post-op outcome calls
Referrers of surgical patients
active
Audience
89
Reach
84%
Response
32%
Voice
Started Jan 1, 2026
Cadence drop outreach
Referrers with 30%+ cadence drop
active
Audience
4
Reach
100%
Response
50%
Voice
Started Mar 1, 2026
Referrer quarterly relationship review
Top 25 referrers by volume
scheduled
Audience
25
Reach
0%
Response
0%
Outlook
Started Jul 1, 2026
Pre-op patient education — joint
First-time joint replacement patients
active
Audience
38
Reach
95%
Response
86%
SMS
Started Feb 15, 2026