Knowledge Base
Reference articles, SOPs, and protocols. Different from skills: the KB is human-readable; skills are AI-consumed.
Spine PA payer-specific evidence requirements
UnitedHealthcare requires PT attendance records — not just referrals. Aetna accepts standard CMS docs. Cigna frequently requests peer-to-peer.
Dr. Voss
87 reads
4 days ago
Joint replacement perioperative protocol (AAHKS 2023)
Standard timing: PA day 0, anesthesia consult −14 to −7, DME −2, prep calls −7/−2/−1.
Linda Park
142 reads
2 weeks ago
Post-op pain escalation thresholds
Pain ≥ 8 sustained, fever > 100.4°F, new neuro deficit, wound dehiscence: immediate to surgeon's nurse within 30 min.
Linda Park
215 reads
1 week ago
Peer-to-peer call evidence packet contents
Original PA, denial letter, conservative care timeline, recent imaging summary, surgeon attestation, patient functional impact.
Karen Mitchell
64 reads
3 days ago
AI disclosure script for patient voice calls
Required opening: 'Hi, this is Ohtari calling on behalf of Ortho1 Surgical Group. I'm an AI assistant — your call is being recorded for quality.'
Lisa Chen
31 reads
2 months ago
DME vendor selection by surgeon preference
Dr. Halloway: Performance Health primary, Bioventus backup. Dr. Voss: Practice DME default.
Linda Park
52 reads
3 weeks ago