This privacy policy (“Policy”) describes how Ipluselements, Inc. and our, subsidiaries, and affiliated companies (“Ohtari.AI”, “we”, “us”, or “our”) may collect, use, and share information about you that we obtain through our website and other websites and applications that link to this Policy (collectively, the “Sites”). This Policy also applies to any information we collect offline, or in other contexts in which we make this Policy available to you. This Policy does not apply to third party websites to which we provide links. We do not control and are not responsible for the privacy practices of the websites of other entities and we urge you to review any applicable third-party privacy policies for yourself.
We offer a software-as-a-service technology platform (referred to herein collectively as the “Platform”). The Platform is designed to use sophisticated machine learning algorithms and artificial intelligence capabilities to communicate with the patient and enable workflow automation with a physician or non-physician provider across voice, text and internet modalities. We process data you provide on behalf of our healthcare provider customers. Our data processing is governed by the agreements we have with our customers, which may include Business Associate Agreements as applicable and required under the Health Insurance Portability and Accountability Act (“HIPAA”). Your healthcare provider may also have its own privacy practices and/or policies that govern its collection and use of your data. We are not responsible for how your healthcare provider treats your information, and we recommend you review their privacy policies.
Personal information is data that can be used to identify you. The types of personal information that we collect depend on your interactions with us. Over the last 12 months, we have collected personal information that generally fall into the following categories: Identifiers, such as your name, email address, or IP address. Information contained in our customer records, or that you provide, such as postal address or telephone number. Health information required to schedule an appointment. Internet or other electronic network activity information, such as how you interact with our website. The people you have scheduled appointments with.
We may collect information from you in the following ways: We automatically collect your phone number if you are calling into our application. We collect information you provide to us when you enter information into fields on the Sites, share information during phone calls with Ohtari.AI's technology, sign up for or request certain services or information, or call our customer service. This information may include your name, gender, insurance information, your provider's name, address, email address, your telephone number. If you have an account with us, we may also collect your username or other login information you use to log into or access your account. We may also collect information from other sources, such as lead generation companies, social networks, and business partners that offer co-branded services or help us sell or distribute our products. We may also collect information from other users of our services or from available sources.
We use your information:
We may disclose identifiers, commercial information, and internet activity, for commercial purposes as follows:
We may disclose deidentified patient information to third parties only when permissible under our contracts with our customers and in accordance with Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) requirements or other applicable law.
We protect your information using administrative, physical, and technical safeguards. When we collect sensitive information, we encrypt the collection and transmission. However, we cannot guarantee the information we collect will be 100% secure. We retain information for varying time periods depending on the reason we collect and use the information. We retain information the minimum amount of time required for our purposes, unless a longer time is required by law. There may be technical or other operational reasons where we are unable to delete or de-identify your information. If this happens, we will take commercially reasonable measures to prevent further use or disclosure your information.
Rights for Residents of states with state specific legislation. If you are a resident of a state with its own specific consumer privacy legislation, you may have the following rights:
If you live in a state that requires specific consent prior to processing your sensitive personal information, we will obtain the required consent and you may withdraw your consent at any time. Residents of applicable states may exercise the above rights by:
Below are the information categories we may have collected about you in the last twelve (12) months, the purposes for the collection, and the third parties with whom your personal information may have been disclosed, or shared. For more information on these practices, please see Sections III-VI.
If you are a California resident, you may have the following rights with respect to the personal information we process about you:
California residents may exercise the above rights by submitting a request to info@ohtari.ai. Only you, or someone you legally authorize, may make a consumer request regarding your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may be required to verify your identity before we respond to your request. We may require you to use your email address to verify your identity. We will consider all requests and provide our response within the time required by law. Certain information may be exempt from your requests. If we deny your request we will provide you with information explaining the appeals process. You may only make a consumer request for access or data portability twice within a 12-month period. We will not discriminate against you for exercising any of your rights.
We intend to respond to a consumer request within forty-five (45) days of receipt. If we require more time we will notify you in writing. Any disclosures we provide will only cover the 12-month period preceding the consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. Other California Privacy Rights California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Sites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes in particular: Customers who are residents of California may request (i) a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties' own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To make this request, please email us at info@ohtari.ai. We may require additional information from you to allow us to verify your identity and we are only required to respond to requests once during any calendar year.
The Sites are intended for a general audience and are not intended for minors under the age of eighteen (18). We do not want to obtain any information from or about minors through our Sites. If you are under eighteen (18) years old, do not use the Sites. We do not knowingly gather personal information (as defined by the U.S. Children's Privacy Protection Act, or “COPPA”) about children under the age of 13. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us by email at info@ohtari.ai. We do not knowingly “sell,” as that term is defined under the CCPA, the personal information of minors under 16 years old who are California residents.
We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the Sites from outside of the U.S., please be aware that information collected through the Sites may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Sites or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Policy.
We reserve the right to make updates and revisions to this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated notice on https://www.ohtari.ai/ and update the effective date. Any changes will be effective as of the “Effective” date. Your continued use of our Sites following the posting of changes constitutes your acceptance of such changes.
If you have any questions, comments, or concerns about our processing activities, please email us at privacy@ohtari.ai.